John would like to think that his company's investment give them a competitive advantage, which means that he can offer a better service to his customers - but he isn't sure. He has some concerns about the growing IT infrastructure, specifically:

• Dave seems to be spending a few hours each week working on PC problems and that takes him away from actually delivering the furniture, which is what is what John originally employed him for.
• When Dave is out of the office, either delivering or on holiday, the office is exposed to any IT problems which may arise.
• John is worried about backups. The PCs. have important documents on, such as quotes and delivery notes, and John is concerned that PC problems may result in lost data. There are floppy disks in a cabinet which are supposed to be updated daily, but John knows that they are not. If there were a fire or flood in his building he is worried that he could lose both the PCs and his backups.